Training and support
Get comfortable with Full Scope.
Seven short Full Scope POS tutorials are available on YouTube. Each has English captions and a written transcript available from its video page.
Getting started
Explore the platform, then learn your first sign-in, the Hub, staff roles, and workstation setup. Printer and cash-drawer options depend on your supported hardware; their absence does not stop a sale.
Watch the Full Scope overview (3:39)
Watch first sign-in (1:06)
Inventory and counter sales
Find products, manage inventory, review pictures, and print labels. Follow a counter sale through its receipt, then learn the separate return and void workflows.
Watch inventory and labels (1:00)
Website orders
Follow an online order from checkout into your dealer workspace. Customer card details are collected on the payment provider’s hosted page. A customer cancellation request needs dealer review; it is not an automatic refund.
Watch website orders (1:10)
Backups, exports, and help
Learn where to find installed help, request a complete export, and contact support. Existing dealers can start with Help inside their own Full Scope workspace.
Watch backups and support (1:46)
Tell us which screen you are using and what happened. Please do not email passwords, payment-card details, identification documents, or completed firearm forms.
Optional FastBound connection
For the supported firearm-retail packages, learn how Full Scope connects to FastBound. FastBound remains the official A&D/Form 4473 system. A separate FastBound account is required, and its subscription fees are paid directly to FastBound.